FAQs

I can’t switch on my Nt Core
Please check whether you have inserted a charged battery.
Wed, 12 Sep, 2018 at 9:13 AM
My Nt Core immediately turns off again after I switch it on
Use a fully charged battery. If necessary, check the specifications of your battery and replace it.
Wed, 12 Sep, 2018 at 9:13 AM
My Nt Core turns off during training
Check the charge level of your battery. If necessary, replace the battery.
Wed, 12 Sep, 2018 at 9:15 AM
My Nt Core appears under a different colour code in the Nt App
The Nt Core has been set to a different colour. Change the colour ring, or enter the right colour in the Nt App under ‘Nt Core settings’.
Wed, 12 Sep, 2018 at 9:15 AM
I can’t increase the performance of any channel above 4%
Are there any additional warnings regarding the connection of the core to the suit? Is the red status LED of the core illuminated? Please check the correct...
Mon, 13 Jul, 2020 at 8:51 AM
One or more channels switch off during training
Check that the electrodes are correctly placed on the skin. It’s possible that you still haven’t warmed up enough.
Wed, 12 Sep, 2018 at 9:15 AM
The Nt App has connected with an Nt Core, but the status display is still flashing and unchanged
The Nt App has connected with another Nt Core. Please close the Nt App and switch the Nt Core off. Start the procedure again, making sure that there are no ...
Wed, 12 Sep, 2018 at 9:16 AM
One LED on the Nt Core status display is flashing, the other is permanently illuminated
The firmware is faulty. Please contact the Nt Care team.
Wed, 12 Sep, 2018 at 9:16 AM
Determine the condition of the Nt Cores using the LED status indicator
Based on the table below, the status of the Nt Cores can be checked by the LED status indicator. If an error can not be remedied, the status code must be sp...
Tue, 9 Jul, 2019 at 2:59 PM
I am getting error 402 on connecting Nt Cores
The error 402 means that the device, that is being connected, is already connected. Usually this is no problem because the error should not appear to happe...
Wed, 12 Sep, 2018 at 10:38 AM